As the higher education system gains a more consumer-provider focus, with key legislative changes introduced, the need for providers and students to be fully in tune and prepared for the road ahead is imperative. This forum will tackle the most salient aspects of the guidance provided by the Competition Markets Authority (CMA) to providers; from presenting reliable information to prospective students, providing clear terms and conditions to enrolled students and having effective complaint procedures in place as providers.
The forum will discuss best practice of what ought to be considered in developing a student protection plan that ticks all the right boxes in being evidently fair, accessible, transparent and clear. The platform will also ascertain situations when student protection plans will need to be considered by providers. The concluding stages of the forum will also look to discuss the implications of the drive towards a consumer focus in higher education will have on the traditional student-provider relationship, be it for the better or for the worse.