Key Points
  • The transformation of higher education and understanding the student as the consumer: The session will assess the implications of the key changes introduced to the sector in recent years, with the growing focus on the student as a consumer, and what this means to you as a key stakeholder in the field. The discussion will provide delegates the chance to consider the most substantive priorities, opportunities and challenges that lie ahead in providing value to the student-consumer, but also too on how to measure organisational success.
  • Providing informed student choice in a diverse higher education landscape: This panel will reflect on what to consider in ensuring quality and consumer law compliance, and allowing prospective students to make the best-informed decisions, as well as course choices, once enrolled on to a course. Attendees will discuss and debate the commodification of higher education and to what extent competition and the introduction of alternative providers is improving choice and quality.
  • Preparing for the road ahead as a higher education institution - considerations for alternative and the traditional provider:The final aspect of discussion will look at the most pertinent issues and components of building an effective student protection plan based on best practice today, as well as maintaining a multifaceted baseline of quality and consider scenarios that could trigger the implementation of a student protection plan. There will also be a conversation that looks at the implications the move towards an increasing consumer focus is likely to have on the crucial educational relationship between the student and the provider.
Guest of Honour

Charles Nancarrow Head of Consumers and Competition, National Audit Office

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Overview
As the higher education system gains a more consumer-provider focus, with key legislative changes introduced, the need for providers and students to be fully in tune and prepared for the road ahead is imperative. This forum will tackle the most salient aspects of the guidance provided by the Competition Markets Authority (CMA) to providers; from presenting reliable information to prospective students, providing clear terms and conditions to enrolled students and having effective complaint procedures in place as providers.

The forum will discuss best practice of what ought to be considered in developing a student protection plan that ticks all the right boxes in being evidently fair, accessible, transparent and clear. The platform will also ascertain situations when student protection plans will need to be considered by providers. The concluding stages of the forum will also look to discuss the implications of the drive towards a consumer focus in higher education will have on the traditional student-provider relationship, be it for the better or for the worse.

Speakers

Smita Jamdar Partner & Head of Education, Shakespeare Martineau LLP

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Charles Nancarrow Head of Consumers and Competition, National Audit Office

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Alexander Proudfoot Chief Executive, Independent Higher Education

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Venue details

Central London


Speakers
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